Five Tips to Engage the Bystanders

A few weeks ago a colleague at work, Tiffney, referred adeptly to a situation in our Company as a “Bystander Effect.” Since then I cannot get that term out of my mind.  Until that moment I had not applied the “Bystander Effect” to teams and workplaces, only to when people watch bad things happen out in the community and do nothing. For example, this week when Florida State University quarterback, De’Andre Johnson, punched a woman in a bar and no one stepped in to help out.

Behavioral economists, like Richard Thaler, believe the world is made-up of people who do good, people […]

By |July 9th, 2015|Leadership, Leadership Lessons, Uncategorized|6 Comments

A Letter from Your Ego

This is your ego writing. Steve has been talking to people about ego these last few weeks and thought it might be helpful if I wrote a guest column – so here it is. I am an important part of your brain and my louder voice controls much of your success. And, when you do not listen to my quieter voice, I can quickly undermine your success.

There are many stories of how my fellow egos have completely destroyed careers, but that is not why I am writing you. I want you to understand me better so you know how to […]

By |June 30th, 2015|Bullies & Misbehavior|0 Comments

Leading Five Generations in the Workplace

Forty years ago this week was my first day at my first professional job out of college and it was at a bank. Yes, that’s how old I am. My mentor and primary trainer was a gentleman about my Dad’s age. His boss, the man who interviewed and hired me, was closer to my grandfather’s age. His first advice to me was to either grow a mustache or wear a conservative top hat so I could look older and look more creditable. I laughed and grew a mustache.

It was fun then to be part of the younger generation in what […]

By |June 8th, 2015|Hiring & Team Composition, Teams & Culture|0 Comments

Five Brain-drops and Was Babe Ruth Underpaid?

Once in a while I write a Blog I call Braindrops where I share a few random topics I find interesting. So this week, here are five.

Playing in Empty Stadiums. I had a high school memory flashback when I noticed the Baltimore Orioles played a game against the Chicago White Sox in an empty stadium. (For security reasons no fans were allowed into the game following the recent Baltimore unrest.) When I was a high school football player in Rhode Island our team played in an empty stadium. The game was against Hope High School in Providence and the stadium was empty […]

By |May 21st, 2015|Books, Just Plain Interesting|1 Comment

Brady Suspension is Sign NFL Out of Control

When I heard this afternoon that Tom Brady was suspended for four games, which is equivalent to 90 days for the rest of us working Americans, this confirmed for me that the National Football League (“NFL”) is out of control. I will get back to that in a minute.

DeflateGate. If you have not been paying attention to this issue because it just, frankly, makes no sense or does not interest you, I completely understand. As a woman colleague said to me recently, “only a bunch of men would make such a big deal out of whether a football was over […]

By |May 12th, 2015|Organizational Culture, Teams & Culture|3 Comments

Remember, Your Customers Are Not Guitars

Perhaps, like millions of other Americans, you have already seen this video. It is how a customer of United Airlines got revenge for pitiful, inattentive customer service.

The customer was Dave Carroll and he is a musician who watched out a jet window as baggage handlers threw his guitar case around and broke the guitar. And, after numerous failed attempts to get United Airlines to just repair the guitar, he got revenge the only way he knew how – he wrote and performed in a YouTube video that now has 14 million hits!

Since then, United Airlines has tried to pay him […]

By |May 7th, 2015|Business, General|1 Comment

Five Attitudes of a “Yes we Can” Culture

On Sunday when I was at Hannaford’s grocery store a wonderful thing happened. As I walked out

of the store, a very happy little girl was dancing out the door with her dad. It had just started to rain hard and her dad said, “Oh no, it’s raining.” And the little girl looked up at him and said, “What’s wrong, Daddy, isn’t rain good?”

Her father and I smiled at each other and he said, “You know, you are right, rain is good.”

Positivity is infectious.

A “Yes We Can” Culture. One of the most important threads in the fabric of an energetic […]

By |April 23rd, 2015|Hiring & Team Composition, Teams & Culture|2 Comments

Communicating Lincoln’s Assassination Overseas

Today we will be reminded that Lincoln was assassinated 150 years ago by John Wilkes Booth on April 14th. When today’s stories are published they will be viewed around the world in just seconds. But what they won’t report is that in 1865 reports of Lincoln’s assassination would take weeks to move around the world. 

England and France, for example, would wait 11 days to hear the news. Barbara Rimkunas, an historian in Exeter, recently wrote about when a young Exeter man and friend to the Lincolns, Edward Tuck, learned of Lincoln’s death while serving in France. He wrote his father […]

By |April 14th, 2015|Business, Entrepreneurship / Innovation|1 Comment

How Four Secrets on Living to 100 Impacts Your Business

Today is my 38th birthday in the 50-0 Club. When my friends and I started turning 50 everyone joked that it was all downhill from there. So I began reversing their ages every birthday, reminding each that the goal was to get back to zero. So, the next year they were 49, then 48, and so forth. An older colleague of mine just bought a new sports car on his birthday and I thought, isn’t that what a 23 year-old should do?

In Dan Buettner’s new book The Blue Zones Solution we learn details about six behaviors researchers have discovered that […]

By |April 9th, 2015|Organizational Culture, Teams & Culture|1 Comment

Drink Up – You Just Can’t Make Sense of Nonsense

This past week, once again, I have been trying to make sense out of another state law that is, frankly, nonsense. In this case it is in Florida and it will definitely impact the recruitment of volunteer Board members. I will once again try to influence how this law and the subsequent rules it spawned are enforced, but I will leave that story for another day.

This week, too, we watch the State of Indiana wrestle with its controversial “religious freedoms” law, which could spawn many side effects. One of the problems I have with some laws is the carelessness with […]

By |April 1st, 2015|Books, Just Plain Interesting|0 Comments