Sometimes You Have to Have Fun with Crazy E-Mails

In my current role I receive and review lots of e-mail messages. Some are written by just plain angry people with dark corners in their souls. Others are obviously computer-generated phishing messages. While I usually just hit the delete button, I have to admit once in a while I am tempted to write back and express what I really think.

I think we all have received one of those e-mails from a prince in Nigeria or from an allegedly familiar person, who is stranded in some foreign country without money. While most of us delete these e-mails, my cousin, Ron, recently […]

By |August 21st, 2015|General|2 Comments

Turn Down That Music

When I was in high school and home visiting from college my Dad often said, “Turn down that music!” Did this ever happen to you? What I did not expect a few weeks ago was someone to say it in a store I was in…here’s the rest of the story.

Last week I was visiting a client work site with other members of our team at the J.C. Penney store in Peabody, Massachusetts. We were standing in the aisle of the kids clothing section looking very much like store management. An older woman walked by and asked us to turn down […]

By |August 13th, 2015|General|0 Comments

Think About How You Can Influence Decisions

You can make a choice right now to read or not read this article. If you choose to read it, I will give you a fun little puzzle to work on at the end. If you do not read it, well, that is your choice.

Recently a manager I was working with needed to make a hiring decision. After meeting this one candidate, who appeared to have basic skills, the manager eagerly decided to extend an offer to the person because the candidate was very likeable and the candidate reminded the manager of herself. She was not going to give the […]

By |August 3rd, 2015|Leadership, Leadership Lessons|0 Comments

Five Tips to Engage the Bystanders

A few weeks ago a colleague at work, Tiffney, referred adeptly to a situation in our Company as a “Bystander Effect.” Since then I cannot get that term out of my mind.  Until that moment I had not applied the “Bystander Effect” to teams and workplaces, only to when people watch bad things happen out in the community and do nothing. For example, this week when Florida State University quarterback, De’Andre Johnson, punched a woman in a bar and no one stepped in to help out.

Behavioral economists, like Richard Thaler, believe the world is made-up of people who do good, people […]

By |July 9th, 2015|Leadership, Leadership Lessons|7 Comments

A Letter from Your Ego

This is your ego writing. Steve has been talking to people about ego these last few weeks and thought it might be helpful if I wrote a guest column – so here it is. I am an important part of your brain and my louder voice controls much of your success. And, when you do not listen to my quieter voice, I can quickly undermine your success.

There are many stories of how my fellow egos have completely destroyed careers, but that is not why I am writing you. I want you to understand me better so you know how to […]

By |June 30th, 2015|Bullies & Misbehavior|0 Comments

Leading Five Generations in the Workplace

Forty years ago this week was my first day at my first professional job out of college and it was at a bank. Yes, that’s how old I am. My mentor and primary trainer was a gentleman about my Dad’s age. His boss, the man who interviewed and hired me, was closer to my grandfather’s age. His first advice to me was to either grow a mustache or wear a conservative top hat so I could look older and look more creditable. I laughed and grew a mustache.

It was fun then to be part of the younger generation in what […]

By |June 8th, 2015|Hiring & Team Composition, Teams & Culture|0 Comments

Five Brain-drops and Was Babe Ruth Underpaid?

Once in a while I write a Blog I call Braindrops where I share a few random topics I find interesting. So this week, here are five.

Playing in Empty Stadiums. I had a high school memory flashback when I noticed the Baltimore Orioles played a game against the Chicago White Sox in an empty stadium. (For security reasons no fans were allowed into the game following the recent Baltimore unrest.) When I was a high school football player in Rhode Island our team played in an empty stadium. The game was against Hope High School in Providence and the stadium was empty […]

By |May 21st, 2015|Books, Just Plain Interesting|1 Comment

Brady Suspension is Sign NFL Out of Control

When I heard this afternoon that Tom Brady was suspended for four games, which is equivalent to 90 days for the rest of us working Americans, this confirmed for me that the National Football League (“NFL”) is out of control. I will get back to that in a minute.

DeflateGate. If you have not been paying attention to this issue because it just, frankly, makes no sense or does not interest you, I completely understand. As a woman colleague said to me recently, “only a bunch of men would make such a big deal out of whether a football was over […]

By |May 12th, 2015|Organizational Culture, Teams & Culture|3 Comments

Remember, Your Customers Are Not Guitars

Perhaps, like millions of other Americans, you have already seen this video. It is how a customer of United Airlines got revenge for pitiful, inattentive customer service.

The customer was Dave Carroll and he is a musician who watched out a jet window as baggage handlers threw his guitar case around and broke the guitar. And, after numerous failed attempts to get United Airlines to just repair the guitar, he got revenge the only way he knew how – he wrote and performed in a YouTube video that now has 14 million hits!

Since then, United Airlines has tried to pay him […]

By |May 7th, 2015|Business, General|1 Comment

Five Attitudes of a “Yes we Can” Culture

On Sunday when I was at Hannaford’s grocery store a wonderful thing happened. As I walked out

of the store, a very happy little girl was dancing out the door with her dad. It had just started to rain hard and her dad said, “Oh no, it’s raining.” And the little girl looked up at him and said, “What’s wrong, Daddy, isn’t rain good?”

Her father and I smiled at each other and he said, “You know, you are right, rain is good.”

Positivity is infectious.

A “Yes We Can” Culture. One of the most important threads in the fabric of an energetic […]

By |April 23rd, 2015|Hiring & Team Composition, Teams & Culture|2 Comments