Customers Want Solutions Not Sympathy

Not too long ago I was really, really mad at Southwest Airlines and I must tell you why, but I am really, really sorry if this bores you. Patti and I were flying home on Southwest Airlines from Orlando with a connecting flight in Baltimore. The plane in Orlando had mechanical problems and we got started 90 minutes late. (When planning we knew connecting flights were problematic so we allowed over two hours for the connection.) On our flight from Orlando there were about 20 passengers who were trying to make the same connecting flight in Baltimore to Boston. We [...]

By | 2018-01-18T08:45:41+00:00 January 18th, 2018|Change Leadership|

Four Tips for Becoming a Learning Leader in 2018

It is a new year and I wonder if you want to grow this year? By “grow” I mean learn new things or do old things better. Photo by Patricia Maxwell Wood Successful people and leaders resist the inertia to just keep doing the same thing. They seek opportunities to learn even when it requires them to become a novice again and embrace the failure that may accompany new learning. In a moment I will share four attributes researchers have connected to this group of successful learners. Patti Wood, Bird Photographer. My wife, Patti, is a Registered Dietician [...]

By | 2018-01-04T14:55:33+00:00 January 4th, 2018|Leadership, Leadership Lessons|

Five Cool Inventions in 2017

I have always admired people who invent helpful products and get them into the market. Many of you know and see this when you watch Shark Tank. This month Time Magazine published its top 25 inventions of 2017. Here are my five favorites. Glasses that Help the Legally Blind See.  My favorite invention is a set of glasses called eSight 3 from eSight Eyewear that helps the legally blind navigate the world. Using 3D technology these glasses take-in surrounding information and instantly create high definition images the person can see. This can reduce the need for canes and guide dogs. [...]

By | 2017-12-07T08:35:09+00:00 December 7th, 2017|Entrepreneurship / Innovation|

Why Sellers Might Flip-out and Overvalue Things

Human behavior can make us flip sometimes. A few weeks ago when I was visiting our Rhode Island market I had interesting conversations with two of our team members. In the first one I learned that Dave, one of our Providence team members, was a part-time realtor. That by itself was not really notable, but what I learned next was. Dave told me that he specializes in being a “buyer’s broker”. When I asked him why, he said, “Because buyers are almost always happy after the closing and often invite me to their first house party. Sellers,  though, are almost [...]

By | 2017-11-30T10:48:31+00:00 November 30th, 2017|Team Leadership / Teamwork|

I Am Grateful for Thanksgiving Laughter

Photo by Toa Heftiba Yesterday in Church our Pastor gave a children’s message focused on gratitude. After asking the children what they were grateful for, she passed around a clipboard asking each of us to share something we were grateful for. I wrote down “meaningful work”, which I am grateful for every day. Since yesterday as I thought about all the stress in the world these days, I have reminded myself how really grateful I am for good laughs – something we have always had around our family’s Thanksgiving table over the decades. So this week I thought [...]

By | 2017-11-20T15:03:05+00:00 November 20th, 2017|Credibility & Inspiration, Team Leadership / Teamwork|

Two Russians Who Saved America

I worry sometimes what would happen if one of our world leaders, one without critical thinking skills, ordered the use of an atomic weapon. Hopefully, someone would step in and stop it. If you want to feel encouraged (or really scared) here are two stories about two Russians who saved America. Vasili Arkhipov. In October 1962 at the peak of the Cuban Missile Crisis Arkhipov was on a Russian submarine B-59 with nuclear torpedoes ready to launch. He was one of three superior officers on that submarine. On October 27th their submarine was submerged near Cuba when the U.S  aircraft [...]

By | 2018-01-02T20:14:55+00:00 November 9th, 2017|Core Values, Credibility & Inspiration|

Did Steve Steal $1,000,000 from his Last Employer?

No, I did not, steal $1,000,000, but I got your attention. One thing I learned this week is if I had written that headline using another person’s name and did not say it was true in the article, I would not be guilty of libel. Headlines put in the form of a question, even though they give the reader a negative impression, are not illegal. That’s why you see so many on those magazines in the grocery aisle and in your e-mail. These strategies are at the heart of what you are seeing in “fake news.” And fake news is [...]

By | 2017-10-26T06:30:10+00:00 October 25th, 2017|Ethics, Human Behavior|

No Goals – Just Do What You Want

Do you know anyone who strives to be average? While few people admit this is true, about half of us do. And, of course, the same is true of companies and organizations because they are only as good as their people. What I have observed is that average and below average performers either do not have goals or their goals are flawed or their goals do not inspire them. One symptom of goal absence or weakness is when people do what they want to do before they do what they need to do. Do What You Need to Do First.  [...]

By | 2018-01-02T20:15:02+00:00 October 12th, 2017|Goals / Objectives, Planning|

Step Out Into the Darkness

When I was 15 years old I had to really step out into the darkness. As faithful readers know I was Boy Scout and in 1968 I was “tapped” to enter the Order of the Arrow, a Boy Scout honor society. At a campfire at Goshen Scout Camps in the Blue Ridge Mountains of Virginia someone tapped my shoulder. I was told to go get my sleeping bag and return. When I returned I was blindfolded and my hand put on the shoulder of another Scout. Then we were led out into the dark George Washington National forest. For about [...]

By | 2017-09-28T09:24:53+00:00 September 28th, 2017|Change Leadership, Leadership|

Carving Out and Filling-up Jobs in Your Business

Have you ever noticed in football and baseball today there are several carved-out, specialty positions? For example, in baseball you have “closers,” like the Red Sox’s Greg Kimbrell. Closers are pitchers who only pitch the 9th inning when a team is leading by three or less runs. In football, for example, you have place kickers and punters. The players who fill these positions have very specific skills that help the team perform more successfully. And when they perform well, their teammates love them even though they don’t play very much. The same thing is happening in business. Many employers today [...]

By | 2017-09-14T11:23:11+00:00 September 14th, 2017|Business, General|

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