Five Brain-drops and Was Babe Ruth Underpaid?

Once in a while I write a Blog I call Braindrops where I share a few random topics I find interesting. So this week, here are five.

Playing in Empty Stadiums. I had a high school memory flashback when I noticed the Baltimore Orioles played a game against the Chicago White Sox in an empty stadium. (For security reasons no fans were allowed into the game following the recent Baltimore unrest.) When I was a high school football player in Rhode Island our team played in an empty stadium. The game was against Hope High School in Providence and the stadium was empty […]

By |May 21st, 2015|Books, Just Plain Interesting|1 Comment

Brady Suspension is Sign NFL Out of Control

When I heard this afternoon that Tom Brady was suspended for four games, which is equivalent to 90 days for the rest of us working Americans, this confirmed for me that the National Football League (“NFL”) is out of control. I will get back to that in a minute.

DeflateGate. If you have not been paying attention to this issue because it just, frankly, makes no sense or does not interest you, I completely understand. As a woman colleague said to me recently, “only a bunch of men would make such a big deal out of whether a football was over […]

By |May 12th, 2015|Organizational Culture, Teams & Culture|4 Comments

Remember, Your Customers Are Not Guitars

Perhaps, like millions of other Americans, you have already seen this video. It is how a customer of United Airlines got revenge for pitiful, inattentive customer service.

The customer was Dave Carroll and he is a musician who watched out a jet window as baggage handlers threw his guitar case around and broke the guitar. And, after numerous failed attempts to get United Airlines to just repair the guitar, he got revenge the only way he knew how – he wrote and performed in a YouTube video that now has 14 million hits!

Since then, United Airlines has tried to pay him […]

By |May 7th, 2015|Business, General|1 Comment

Five Attitudes of a “Yes we Can” Culture

On Sunday when I was at Hannaford’s grocery store a wonderful thing happened. As I walked out

of the store, a very happy little girl was dancing out the door with her dad. It had just started to rain hard and her dad said, “Oh no, it’s raining.” And the little girl looked up at him and said, “What’s wrong, Daddy, isn’t rain good?”

Her father and I smiled at each other and he said, “You know, you are right, rain is good.”

Positivity is infectious.

A “Yes We Can” Culture. One of the most important threads in the fabric of an energetic […]

By |April 23rd, 2015|Hiring & Team Composition, Teams & Culture|2 Comments

Communicating Lincoln’s Assassination Overseas

Today we will be reminded that Lincoln was assassinated 150 years ago by John Wilkes Booth on April 14th. When today’s stories are published they will be viewed around the world in just seconds. But what they won’t report is that in 1865 reports of Lincoln’s assassination would take weeks to move around the world. 

England and France, for example, would wait 11 days to hear the news. Barbara Rimkunas, an historian in Exeter, recently wrote about when a young Exeter man and friend to the Lincolns, Edward Tuck, learned of Lincoln’s death while serving in France. He wrote his father […]

By |April 14th, 2015|Business, Entrepreneurship / Innovation|1 Comment

How Four Secrets on Living to 100 Impacts Your Business

Today is my 38th birthday in the 50-0 Club. When my friends and I started turning 50 everyone joked that it was all downhill from there. So I began reversing their ages every birthday, reminding each that the goal was to get back to zero. So, the next year they were 49, then 48, and so forth. An older colleague of mine just bought a new sports car on his birthday and I thought, isn’t that what a 23 year-old should do?

In Dan Buettner’s new book The Blue Zones Solution we learn details about six behaviors researchers have discovered that […]

By |April 9th, 2015|Organizational Culture, Teams & Culture|1 Comment

Drink Up – You Just Can’t Make Sense of Nonsense

This past week, once again, I have been trying to make sense out of another state law that is, frankly, nonsense. In this case it is in Florida and it will definitely impact the recruitment of volunteer Board members. I will once again try to influence how this law and the subsequent rules it spawned are enforced, but I will leave that story for another day.

This week, too, we watch the State of Indiana wrestle with its controversial “religious freedoms” law, which could spawn many side effects. One of the problems I have with some laws is the carelessness with […]

By |April 1st, 2015|Books, Just Plain Interesting|0 Comments

Will I Stay and Can You Trust Me?

This week Susannah Chance and I did a webinar about effective communication and employee coaching. One thing I mentioned during the webinar was for coaches to remember that making a decision and taking action are two different things. For example, I might decide I would like to go skydive and later not be able to jump. A coach, who can communicate effectively, can help me jump.

Decisions and Actions. I have been attracted to human behavior my entire career and in no two places in business is this more important than in advertising and human resources. This week I was fascinated […]

By |March 26th, 2015|Business, Human Behavior|0 Comments

A Thank You Note from Steve on a Shelf

Just over three years ago I launched this Blog not knowing how it would go. Writing a piece every week has been challenging sometimes, especially since I want the information in it to be valuable to you. Recently, with the help of two very skilled people, we have created a new look for the site that I hope you will enjoy.

Steve on a Shelf. Since I often write about books I am reading, I wanted the website banner to have books in view. I also wanted something different and amusing. That was when the very creative and talented photographer, Kim Shimer, stepped […]

By |March 18th, 2015|Organizational Culture, Teams & Culture|2 Comments

Power of High Expectations

Low expectations are all around us and successful leaders know it. They also know it is their job to raise expectations and help people achieve more in their lives.

Last week I listened to a powerful podcast on This American Life about Daniel Kish, a visually-impaired man known as Batman, who is changing the world of expectations for blind people. Daniel, who uses echolocation or clicks to find his way around, was not held back by his mother when he lost his eyes to cancer at 18 months old. She did not put limits on her expectations and, as a result, […]

By |March 11th, 2015|Credibility & Inspiration, Leadership|0 Comments