The 8-Cs of Our Company Culture

This week our Company had our annual “remote” celebration and it was no small feat. With about 35 teams of people located from Auburn, Maine to Palm Beach, Florida it was an amazing technological achievement for an organization like ours with limited financial resources, but plenty of heart. As I watched the live event this year with our Concord, NH team I was inspired by the wonderful culture our team members have created. As I thought about Paul Spiegelman’s 8 Cs of company culture, I think our team is right in line with him. Eight Cs of Company Culture. A [...]

By | 2017-07-20T09:06:27+00:00 July 20th, 2017|Organizational Culture, Teams & Culture|

Eight Character Questions from Theo Epstein

In our organization right now our focus is on building a culture that attracts and retains team members. We are especially focused on selecting the right people – unselfish people who want to be part of a team, who put the needs of others before themselves, and who, quite frankly, we want to be around every day. Pretty simple, right? No. In one of our divisions we have found we only hire three (3) out of 100 people we start with. It is really hard to find people who match-up with the criteria we are looking for. Even more, we [...]

By | 2017-05-19T19:54:46+00:00 April 13th, 2017|Hiring & Team Composition|

Is Your Team a Mixed-Doubles Team?

We have been talking a great deal lately about teams, especially about constructing effective teams. Our recent focus has been centered on how to choose individuals who have the right attitude and will help create positivity. Sometimes we quote Herb Kelleher of Southwest Airlines and say, “Hire for attitude, train for skill.” When you construct a team I think it is also useful to think about the type of team you have and remember this – not all teams are alike. A few years ago I wrote an article about how the late Peter Drucker described the three types of [...]

By | 2017-05-19T19:54:46+00:00 March 23rd, 2017|Hiring & Team Composition, Teams & Culture|

Connecting Collections – Teams and Leaders

Photo by Jessica Ruscello Yesterday afternoon our 34 year-old company enjoyed a wonderful, year-end virtual celebration. Over 300 faithful team members from over 30 markets tuned-in. Proud of everyone, I was inspired by our wonderful teams and leaders  that deliver rewarding service in often challenging circumstances. We are a wonderful set of connected collections; each with its own unique forces to contend with and pictures yet framed. So today, driving back to New Hampshire after being with our Rhode Islander Team yesterday, I could not help but think of what I recently read about what two research projects [...]

By | 2017-05-19T19:54:48+00:00 July 21st, 2016|Organizational Culture, Teams & Culture|

Here, Lead this Established Team

The Red Sox are again wearing me down. I was at the game on Monday when they got the bases loaded in the ninth inning at home in a tie game with no outs. They did not score and they lost the game. They then lost the next two games in painful ways. I am beginning to wonder if they need to replace the manager, John Farrell. Torey Lovullo, the bench coach, is the logical choice. He filled-in for Farrell last year when Farrell had to step away for medical treatment. So I wondered if I was Lovullo, what would [...]

By | 2017-05-19T19:54:49+00:00 June 23rd, 2016|Hiring & Team Composition|

The Leader as Gardener

One of my favorite movies is Being There. It is a story about a mildly disabled man named Chance, played by Peter Sellers, and is set in Washington, D.C. The movie opens with Chance all alone in a lovely Georgetown townhouse. We quickly learn that he had been living there his whole life and his benefactor had just died and Chance has to leave. He packs a suitcase and walks out onto the streets of D.C. Uneducated, all Chance knows is what he learned from television and taking care of his benefactor’s small garden. Within minutes of leaving, he is [...]

By | 2017-05-19T19:54:49+00:00 April 22nd, 2016|Organizational Culture|

Leading Five Generations in the Workplace

Forty years ago this week was my first day at my first professional job out of college and it was at a bank. Yes, that’s how old I am. My mentor and primary trainer was a gentleman about my Dad’s age. His boss, the man who interviewed and hired me, was closer to my grandfather’s age. His first advice to me was to either grow a mustache or wear a conservative top hat so I could look older and look more creditable. I laughed and grew a mustache. It was fun then to be part of the younger generation in [...]

By | 2017-05-19T19:54:52+00:00 June 8th, 2015|Hiring & Team Composition, Teams & Culture|

Brady Suspension is Sign NFL Out of Control

When I heard this afternoon that Tom Brady was suspended for four games, which is equivalent to 90 days for the rest of us working Americans, this confirmed for me that the National Football League (“NFL”) is out of control. I will get back to that in a minute. DeflateGate. If you have not been paying attention to this issue because it just, frankly, makes no sense or does not interest you, I completely understand. As a woman colleague said to me recently, “only a bunch of men would make such a big deal out of whether a football was [...]

By | 2017-05-19T19:54:53+00:00 May 12th, 2015|Organizational Culture, Teams & Culture|

Five Attitudes of a “Yes we Can” Culture

On Sunday when I was at Hannaford’s grocery store a wonderful thing happened. As I walked out of the store, a very happy little girl was dancing out the door with her dad. It had just started to rain hard and her dad said, “Oh no, it’s raining.” And the little girl looked up at him and said, “What’s wrong, Daddy, isn’t rain good?” Her father and I smiled at each other and he said, “You know, you are right, rain is good.” Positivity is infectious. A “Yes We Can” Culture. One of the most important threads in the fabric [...]

By | 2017-05-19T19:54:53+00:00 April 23rd, 2015|Hiring & Team Composition, Teams & Culture|

How Four Secrets on Living to 100 Impacts Your Business

Today is my 38th birthday in the 50-0 Club. When my friends and I started turning 50 everyone joked that it was all downhill from there. So I began reversing their ages every birthday, reminding each that the goal was to get back to zero. So, the next year they were 49, then 48, and so forth. An older colleague of mine just bought a new sports car on his birthday and I thought, isn’t that what a 23 year-old should do? In Dan Buettner’s new book The Blue Zones Solution we learn details about six behaviors researchers have discovered [...]

By | 2017-05-19T19:54:53+00:00 April 9th, 2015|Organizational Culture, Teams & Culture|

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