I have grown accustomed to receiving feedback, good and bad, over my 40 years in business and education. The feedback I dislike the most is that which comes from anonymous sources because it is hard to know what to do with it. Since you cannot loop back around and talk to the person you must ask questions and then make assumptions. Until the past few years I tried to look at comments from anonymous sources as learning opportunities – times to reconcile discrepancies between what we thought we were doing and what the actual perception was. And sometimes, in cases [...]