Yes, a Feedback Face Slap is Bad, Try This

(Photo by Andrew Le) One of my colleagues told me that not long ago she saw a woman CEO of a large company slap her Vice President of Human Resources in the face in front of others because she didn’t like what she said. Yes, that is a bad feedback method and the worst kind of leadership. And, of course, we know that. What I didn’t know is that many of the feedback methods I have been using, and I suspect many of you, too, may not be helpful in helping our people excel. The Feedback Fallacy. In [...]

By |2019-05-09T09:43:29-04:00May 9th, 2019|Leadership, Leadership Lessons|

Five Ways to Manage Angry Internet Posts

I have grown accustomed to receiving feedback, good and bad, over my 40 years in business and education. The feedback I dislike the most is that which comes from anonymous sources because it is hard to know what to do with it. Since you cannot loop back around and talk to the person you must ask questions and then make assumptions. Until the past few years I tried to look at comments from anonymous sources as learning opportunities – times to reconcile discrepancies between what we thought we were doing and what the actual perception was. And sometimes, in cases [...]

By |2017-05-19T19:55:08-04:00March 3rd, 2015|Human Behavior|
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