Last weekend Patti and I went Christmas shopping at Kohl’s. While at the check-out the young man who was cashing us out was distracted by the young women associates around him and missed a $20 item, so I reminded him. He thanked me for my honesty (nice move on his part) and then energetically handed me the slip, reminded me of the on-line survey, and wished us a happy holiday. All in all, a typical America shopping experience, right? Of course, being the curious businessperson I am, I had to check-out the on-line survey. Ten minutes and 26 questions later, [...]