I was recently sitting in a very nice car dealership while my car was being serviced. While I was there I could not help but eavesdrop on a number of conversations among a sales manager, salesman, and a few customers. While I thought the sales people and sales manager sounded professional to me, apparently the husband of a female customer did not think so. When they were alone he said to his wife, “I like Barry (the salesman), but that sales manager is a clown. I don’t want to do business with him.” As I was listening I was reminded [...]