There is one thing I know for certain - people always try to reduce uncertainty. Effective leaders help their teams deal with uncertainty while effective managers help their teams deal with certainty. I was visiting a car service facility the other day and a lady said to me, “I think we’re going to have a snowy winter. There are a million acorns on the ground and the squirrels are storing them away. I think this is the most acorns we’ve had in years because the squirrels need them to survive the winter.” And I said, “Do you think the oak [...]